Optimized maintenance and servicing management
„Digitalization is very important for Deutsche Bahn. The inxire Structary platform is a key building block that moves us forward not only commercially but, above all, in terms of our customers’ satisfaction."
Margit Olbrich IT Operations, Diagnostics & Predictive Maintenance, DB Systemtechnik GmbH
Deutsche Bahn
Challenge
The Deutsche Bahn group carries more than 12 million people every day in European passenger transport. A logistical feat - and unthinkable without sophisticated maintenance and servicing management.
A growing number of trains and models, rising time and cost pressure and strict legal requirements on the transparency and traceability of maintenance documents are among the central challenges.
Deutsche Bahn creates and manages its maintenance documentation as work instructions and maintenance manuals. These must always be available to the depots in the latest version, and the entire authoring process must be fully verifiable.
For the rail vehicles of DB Fernverkehr AG and DB Regio AG, this process ran on a historically grown IT system based on a SAP database - a heterogeneous system landscape that increasingly failed to meet the rising technical and functional requirements.
Solution
In 2012 Deutsche Bahn recognized that it had to seize the opportunities of digitalization in order to meet all maintenance and servicing requirements in an economically sensible way.
In a Europe-wide tender it sought a maintenance system usable for the long term that would not only support its authoring and management processes but significantly accelerate them through digitalized, dynamic workflows. inxire prevailed against numerous well-known providers.
The intelligent, flexible review and publication mechanism ensures that everyone involved develops their documents traceably, consistently structured and in line with compliance requirements. Preparation and publication are audience-specific, in formats such as XML, PDF, Microsoft Word or web.
The platform builds on internationally relevant standards: it combines the flexibility of DITA with the proven concepts of DocBook, supports S1000D and all processes of the Entity in Charge of Maintenance (ECM). Parallel reviews, reusable building blocks and control data such as maintenance levels, designs and series save time and cost across the entire process.
„For us authors, inxire is an enormous relief. We can create the documents much faster and more easily than before, and the approval processes have shortened considerably too. All the necessary data is brought together from various sources - so everything is always up to date."
Maintenance authoring team DB Fernverkehr AG / DB Regio AG
Result
Deutsche Bahn’s digitalization now runs through all business areas - and inxire makes an important contribution: the maintenance and servicing management of DB Fernverkehr and DB Regio has been significantly optimized.
The company benefits from a noticeable reduction and optimization of the effort involved in creating regulations. Deployment in further group divisions such as DB Cargo is already being implemented.
With inxire, Deutsche Bahn has a platform in use that will accompany the company on its journey into the digital future for the long term.
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