Herbert Kronlechner, Director of the Office of Information and Organization, City of Innsbruck.
2,738 gold-plated copper shingles and the legend of Friedrich with the Empty Pockets have made Innsbruck's "Goldenes Dachl" [Golden Roof] known worldwide. According to the legend, the Duke had his residence in Innsbruck roofed with gold-plated copper plates to shame the sneering nobles. Today, 500 years later, this magnificent late gothic gazebo and landmark of the city decorates Innsbruck's Homepage.
Since 2000, the State Capital has had its own website which has now been completely revised together with the Oracle Certified Partner inxire GmbH on the basis of inxire Digital Content. Easy use based on a uniform layout, sophisticated search systems, customer friendly service, comprehensive information and excellent performance make the system attractive for all citizens. Since this time, the city has counted over 80,000 visitors per month: That is over 2,000 visits a day for nearly 1,000 XML articles, 1,800 PDF documents, 1,000 drawings and innumerous photographs.
Residents, newcomers, tourists, businessmen, professionals and insured persons search for concrete information on this electronic visiting card of the city, download forms to their PC, look through the city map online or use the virtual City Hall directory. The latter indicates which office is located where and when it is open.
The special feature in the inxire content management solution is that all 90 city offices can create and update their website themselves with a minimum of effort. All contents are in XML format and can be uploaded with time control. This ensures that all information can also be processed in other output formats, such as PDF files, print media or mobile devices. Moreover, the new website provides the basis for conversion to eGovernment. A project which the State Capital is pursuing with giant steps and has found an extremely suitable partner with inxire.
Since August 2004, the new website has been available for citizens of the City of Innsbruck. "Today, we have ten times as many visitors to our website than at our most intensively visited office, the Registry Office" stated Organization Director Herbert Kronlechner regarding the results of the relaunch.
"The great advantage for us is that the offices are capable of creating and updating their own site by themselves without any help from outside", stated Markus Vogelsberger, Representative of the Office for Information and Organization of the City of Innsbruck. Where extensive knowledge of HTML was required previously to update a page, today the XML editor from inxire Digital Content makes it easier for the staff to process their contents themselves and flexibly design banners and illustrations. An hour of training is sufficient. The agreed design, which combines the highly varying information on all areas and places it in the Internet in an orderly fashion, provides for a uniform layout. Access is regulated by a versatile authorization system. The completely web-based system is simple to manage and control from anywhere. In contrast to previously, special clients are no longer required.
"We have completed updating our website with optimum success", states Vogelsberger. The navigation feature is clearly structured. The most important areas, citizens' service, city map (a highlight of the website), contact, imprint and site map are all located horizontal. Subjects with further details on the offices such as the lost & found, forms, community taxes, culture, sport and recreation, environment and administration right up to business are listed vertically.
inxire Digital Content provides quick and precise help when searching for contents. Any type of metadata can be managed and offers, in interaction with the editing system, an excellent search index, saving users having to click endlessly through many pages. Previously, search operations were only possible using the navigation feature; today the site offers navigation, site map, keyword index as well as integrated central full text search of all contents. All search possibilities are matched to one another to find the desired contents quickly and reliably.
Creation and updating of contents by the individual offices
No knowledge of HTML needed
Citizen-friendly user interface
Four way to search for contents
Complete editing system with time-controlled publication of contents
Uniform layout and design for all sectors
Utilization of contents for different output formats and media
Flexible design of banner area and all images
Improved performance
Margit Olbrich
IT Use, Diagnosis, and Predictive Maintenance,
DB Systemtechnik GmbH
“The topic of digitalization is very important to Deutsche Bahn. The inxire Digital Maintenance platform is an important component in this, which not only pushes us forward economically, but also with regard to the satisfaction of our clients.”
Kerstin Rösner
Methodological contact person for the instruction management,
HypoVereinsbank
“Working with inxire, we have adapted our instruction management to the new digitalized world. Today, we offer our employees interactive features which they recognize from social networks, self-learning search functions and a dynamic workflow, which is based on their user profile.”
Frank Closheim
Head of Product Management,
inxire GmbH
“Volkswagen uses inxire Digital Content in telematics as the central data hub with interfaces for several systems.”
Dave Long
Chief Architect,
inxire GmbH
“Numerous customers successfully use the inxire Digital Platform for business-related applications. An excellent example is the National Ignition Facility, a leading American institute which generates and processes huge amounts of data during nuclear research. As this would overload most systems, the scientists use the inxire Digital Platform, which is specially designed for the management and evaluation of very large data volumes.”
Angelika Schön
Producer,
arsEdition GmbH
“Thanks to inxire, documents can be created automatically and images and text can be located quicker - we benefit from this as much during production as during the editing process. And time-consuming manual searching has stopped completely.”
Benjamin Brändle
Technical project manager,
application service development AG
“Only with the combination of an Oracle database and inxire was it possible to achieve maximum compatibility between the different data suppliers and realize the highest level of functionality at the same time.”
Ulrich Beerhorst
Managing Director,
BEIT Systemhaus GmbH
“Using a solution by inxire, we can now ensure that customers and the sales forces are always supplied with up-to-date information.”
Herbert Kronlechner
Director of the Office of Information and Organization,
City of Innsbruck
"inxire has supplied us with a first-class editing system and provided optimum consultation. In this manner, they have proven to be the ideal partner for us for redesigning the city portal and preparing the way for eGovernment."
Uwe Deller
Director of Communications,
General Motors European Development
"As a central knowledge pool, our new platform offers us the possibility of tracking down all requested information in a quick and secure manner. With the solution inxire, which was tailored to meet our specifications, we are able to work very efficiently, pan-departmentally and across international borders."
Frank Closheim
Head of Product Management,
inxire GmbH
“With the introduction of the inxire basic technology as a knowledge management system, the French telecommunications provider acquired a central repository for documents critical to business.”
Gerd Armbruster
Head of Division of Information Technology,
City of Mannheim
"With this solution, the individual departments can now create and update their own Internet contents without knowledge of HTML."
Frank Closheim
Head of Product Management,
inxire GmbH
“Netcall uses several components of inxire Digital for its document and customer relationship management solutions, which many customers in Great Britain use.”
Frank Closheim
Head of Product Management,
inxire GmbH
“On the basis of the inxire Digital Platform, C.H.Beck has developed its own text/image archive and has been using it successfully for several years.”
Toni Schnell
Managing Director,
inxire GmbH
“With the introduction of inxire Digital Content, processes were optimized and automated globally in order to find relevant information quickly and securely.”
Frank Closheim
Head of Product Management,
inxire GmbH
“The University of Cambridge uses components of inxire Digital for their organization-wide document management.”
Birgit Schüssler
Head of Quality Management & Projects
inxire GmbH
“The introduction of inxire Digital Compliance has led to long-term savings in operating costs for the maintenance and use of the IFRS Accounting manual. The easy-to-use and high-performing software makes the workload much lighter for editors and users of the manual.”
Frank Closheim
Head of Product Management,
inxire GmbH
“The British provider for financial advice and services uses inxire Digital Platform as the basis for complaints management and archiving.”
Christian Hahn
Project manager,
TÜV Austria
“With functions such as full text search, keyword assignment, classification and complete document life cycles, we can now really make optimal use of the potential of our data pool.”
Oliver Sauter
Head of IT,
Tropa Holding Limited
“The use of inxire Digital Content means an enormous time saving. It allows the employees to access all of the important documents quickly and securely. They can concentrate their full, undivided attention on their work and focus their resources on the development of the business.”
Toni Schnell
Managing Director,
inxire GmbH
“inxire supports the German Federal Armed Forces in the digitalization of their information systems. As a registry of regulations in management information systems or Digital Publishing in the commando cyber and information space, several inxire product components are being used successfully.”