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Efficient, flexible, future-proof, and easy to useBEIT Systemhaus GmbH Creates B2B Portal for Efficient Customer Inquiries and Optimal ServiceFor many years, adp Gauselmann GmbH has been the mainstay of the Gauselmann Group’s national business, which includes the development, production, and sale of gaming machines both with and without money prizes. BEIT Systemhaus GmbH, the Gauselmann Group’s partner for IT solutions and services, is responsible for implementing and supporting all the IT systems adp Gauselmann uses, focusing on developing integrated corporate solutions for Oracle, SAP, and IBM Lotus Notes. ChallengesCreate a modern, flexible, and fast portal solution that is available 24/7 Ensure independent, simple maintenance of the content Integrate the system fully with SAP and Lotus Notes
SolutionWorked with Oracle Partner inxire to implement an enterprise content management solution based on Oracle technology including Oracle Database Enterprise Edition, Oracle Portal, and Oracle Application Server Developed an online shop for parts and accessories sales with complete SAP integration, including price finding, availability checks, and order processing Built a consumer portal that provides worldwide access to publicly available information including machine information, game instructions, and public relations information Set up customized information for registered customers in the premium sector on machine stocks, service, and sales support Created an online auction with settlement via the online shop Provided customers with access to a personal work environment via the “info system,” with delivery and order status, account balance, stock of rented machines, level of turnover, and SAP link Established rapid page building, clearly structured navigation, compatibility with all operating systems, and integration of Lotus Notes databases Achieved efficient customer service with a high level of acceptance—more than 190,000 clicks per month
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